In today’s interconnected landscape, where seamless data transmission is essential, the backbone of a reliable network rests on the quality of its cabling infrastructure. At IBS, we deliver cutting-edge structured cabling components and services, laying the groundwork for high-performance networks. Our expertise spans Cat5e, Cat6, and Cat6A cabling, meticulously aligned with ANSI/TIA-568-C standards, as well as the precision of fiber optic cabling and fusion splicing. With an unwavering commitment to excellence and a proven record of supplying superior cabling solutions, we’re your dedicated partner in crafting robust, forward-looking networks that drive your business endeavors.
Additionally, we offer specialized services in IBS Rack Rehabilitation and cable tidying. Our team excels in transforming cluttered and chaotic rack setups, resembling tangled spiderwebs of wires, into organized and streamlined configurations. This not only enhances the visual aesthetics of your infrastructure but also holds profound practical benefits. By optimizing cable management and tidying, we significantly reduce the time spent on day-to-day operations and troubleshooting. The ripple effect of this effort extends to improved airflow within equipment racks, ultimately contributing to their longevity and sustained performance. With our Rack Rehabilitation and cable tidying service, we aim to enhance the efficiency and reliability of your network infrastructure, offering a comprehensive solution that combines functionality with visual appeal.
Service Delivery Methodology
IBS Inc. practices international I.T. Service Management Standards in the delivery of I.T. services. All incidents are recorded, prioritized, assigned, and tracked using recognized ITSM Software. This system provides transparency in the service management process.
As part of its service delivery practice, IBS Inc. maintains strict Service Level Agreements with all its customers and provides periodic reports on service performance.
As well as regular contact with you, our experts will constantly review your I.T. business objectives, providing strategic advice along the way. Quite simply, we ensure you can plan effectively and maximize the return on your I.T. investment.
IBS will also provide reactive support services to the client. This means that when there is an I.T. system issue, it should be raised, and IBS will then investigate the problem and respond appropriately.
All support issues should be raised via the supplier’s online ticketing system at: https://helpdesk.ibsstlucia.com. Raising issues in this way enables the supplier to prioritize and handle them correctly.
It also ensures that required information about the issue is captured efficiently, and that the supplier’s response times (important for the agreed SLA) are measured fairly.