For over 15 years, IBS Inc. has been transforming the tech-landscape in Saint Lucia and the wider Caribbean, one solution at a time. From advanced integrative and collaborative solutions to simple business solutions, we have the capacity to deliver every time!

Managed I.T (Information Technology) Support Services

IBS recognizes that successful organizations are always looking for new ways to do more with less keeping their business flexible, innovative, and competitive without having to drive up operating costs and capital expenses.

Our goal is to do everything we can to make sure we give you reliable, cost-effective, fast, and most of all, WORRY-FREE IT Support, so that you can focus on what you do best.

Working Hours
Mon – Fri: 08:00 – 17:00
Sat: 08:00 – 13:00
Sun: closed
Our understanding of your requirements:
A local I.T. Support Business (that is not a one-man band)
Fast and dependable I.T. support (no answering machines)
We cover the following:
Local Helpdesk - A friendly I.T. Helpdesk at your service
Monitoring - 24/7/365 Monitoring of your I.T. and Cloud Infrastructure
I.T. Planning - Regular I.T. Catch-up on budgets/planning
Vendor Management - we deal with your other I.T. vendors on your behalf
Fixed Costs – all for the one fixed monthly price

Service Delivery Methodology

IBS Inc. practices international I.T. Service Management Standards in the delivery of I.T. services. All incidents are recorded, prioritized, assigned, and tracked using recognized ITSM Software. This system provides transparency in the service management process.

 As part of its service delivery practice, IBS Inc. maintains strict Service Level Agreements with all its customers and provides periodic reports on service performance.

As well as regular contact with you, our experts will constantly review your I.T. business objectives, providing strategic advice along the way. Quite simply, we ensure you can plan effectively and maximize the return on your I.T. investment.

IBS will also provide reactive support services to the client. This means that when there is an I.T. system issue, it should be raised, and IBS will then investigate the problem and respond appropriately.

All support issues should be raised via the supplier’s online ticketing system at: https://helpdesk.ibsstlucia.com. Raising issues in this way enables the supplier to prioritize and handle them correctly.

It also ensures that required information about the issue is captured efficiently, and that the supplier’s response times (important for the agreed SLA) are measured fairly.