For over 15 years, IBS Inc. has been transforming the tech-landscape in Saint Lucia and the wider Caribbean, one solution at a time. From advanced integrative and collaborative solutions to simple business solutions, we have the capacity to deliver every time!

Phone Systems

IBS delivers unified communication solutions, bridging the gap between efficiency and connectivity. Our comprehensive range of phone systems caters to organizations of all sizes, providing a seamless platform for enhanced communication. With an array of features, including mobile softphones, call recording, and dedicated solutions for remote workers, our unified communication offerings empower your team to connect effortlessly, regardless of location. Our systems are designed to optimize productivity, streamline communication channels, and facilitate collaboration, all while ensuring crystal-clear call quality and uninterrupted connectivity. With IBS, you’re not just adopting a phone system but embracing a robust, unified communication ecosystem that propels your organization towards streamlined operations and enhanced connectivity.
Quick Enquiries
+1 (758) 456 5900
Working Hours
Mon – Fri: 08:00 – 17:00
Sat: 08:00 – 13:00
Sun: closed
Our understanding of your requirements:
A local I.T. Support Business (that is not a one-man band)
Fast and dependable I.T. support (no answering machines)
We cover the following:
Local Helpdesk - A friendly I.T. Helpdesk at your service
Monitoring - 24/7/365 Monitoring of your I.T. and Cloud Infrastructure
I.T. Planning - Regular I.T. Catch-up on budgets/planning
Vendor Management - we deal with your other I.T. vendors on your behalf
Fixed Costs – all for the one fixed monthly price

Service Delivery Methodology

IBS Inc. practices international I.T. Service Management Standards in the delivery of I.T. services. All incidents are recorded, prioritized, assigned, and tracked using recognized ITSM Software. This system provides transparency in the service management process.

 As part of its service delivery practice, IBS Inc. maintains strict Service Level Agreements with all its customers and provides periodic reports on service performance.

As well as regular contact with you, our experts will constantly review your I.T. business objectives, providing strategic advice along the way. Quite simply, we ensure you can plan effectively and maximize the return on your I.T. investment.

IBS will also provide reactive support services to the client. This means that when there is an I.T. system issue, it should be raised, and IBS will then investigate the problem and respond appropriately.

All support issues should be raised via the supplier’s online ticketing system at: https://helpdesk.ibsstlucia.com. Raising issues in this way enables the supplier to prioritize and handle them correctly.

It also ensures that required information about the issue is captured efficiently, and that the supplier’s response times (important for the agreed SLA) are measured fairly.